This document sets out the Privacy and Cookies Policy of Oilixia Skincare Limited (trading as OLIXA) (“we”/”us” and “our”) and explains how we use your information collected through olixabeauty.com (the “Website”).

This Privacy and Cookies Policy together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We respect your privacy and comply with the General Data Protection Regulation (GDPR). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Your use of our website, blog, or your entry in our competitions and other promotions and your submission of customer surveys constitute your acceptance of this Privacy and Cookies Policy and your consent to the practices it describes.

Who are We?

We are Oilixia Skincare Limited, registered in England and Wales under company number 08867001 and our registered address is 71-75 Shelton Street, London, WC2H 9JQ United Kingdom.

Information we may collect from you

We may collect and process the following information:

Below we detail why we collect this information and what we may do with it.

Non-Personal Identifiable Information

When you visit the Website or use our applications, with the help of our third party authorised agents, we may collect certain anonymous information about your visit, including:

All of this information helps us to build a better experience for you.

Personally Identifiable Information

Personally identifiable information is any information about you as an individual, such as your name, address, telephone number, credit card number and billing information, email address, profile information and purchase history. Whether or not you provide your personally identifiable information to us is up to you, but if you choose not to provide the information we request, you may be unable to use some of our services.

Below are some examples of WHEN and WHY we may collect personally identifiable information from you.

Marketing

We may use your information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing messages from us if you have requested information from us or purchased goods from us and, in each case, you have opted into receiving that marketing.

We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.

You can stop receiving marketing messages from us at any time.

You can do this:

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Stopping marketing messages will not stop service communications (such as order updates).

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside Olixa for marketing purposes.

Online adverts

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we may target Olixa banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some Sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of the Website or any Application (for example, your Website search history, and the content you read on the Website) or on Website banners or ads you have previously clicked on.

Cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Our Cookies

olixabeauty.com uses cookies to store information about your visit that we can access when you return to our site in future. These cookies help us to improve our site and deliver a better and more personalised service. They enable us to:

The cookies that we use can be categorised as follows:

Strictly necessary cookies

These cookies are essential in order to enable you to move around our Website and use its features, such as accessing secure areas of our Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies 

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

olixabeauty.com uses services from Google Analytics to record page views, navigation paths and other details of your visit so that we may improve the way our website operates.

Targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

From time to time, olixabeauty.com may employ a third-party advertising services such as Google Ad Words, Google Doubleclick or Mail Chimp in order to target relevant adverts to you across their networks.

Olixa also features integrated Social Media tools for services such as Facebook, Twitter, YouTube, Google+ and Pinterest into Olixa to allow our users to share products and pages of the website with their friends. Each of these third-party services utilises cookies to record whether you are logged into their service and the interactions that you undertake while browsing the Website.

Further resources for controlling third-party advertising services are available from: http://www.youronlinechoices.com/uk/ and http://www.networkadvertising.org/choices/

Managing cookies

Your continued use of our site constitutes your consent to accept these cookies and data collection, however, you can set your internet browser to reject all cookies, or to notify you when a cookie is set. You should consult the Help section of your browser to learn how to change your cookie preferences. You may also find instructions on how to do this at www.allaboutcookies.org/manage-cookies

If you leave cookies on, remember to log out when you have finished using a shared computer. If you wish to control the advertising you see online, please go to www.youronlinechoices.eu

 

Disclosure of your information

You have the right to ask us not to process your personal data for marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected]

We do not sell, distribute or lease any of your personal data to any third party – including your name, address, email address or purchase history, unless we have your permission or are required by law to do so.

When you share your data with Olixa, you can trust that it will stay safe. However, we may share your data with the following categories of companies as an essential part of running our business:

We may also disclose your information to third parties:

 

Links to other websites

This Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this Privacy and Cookies Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

 

Data security

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The security of personal data is important to us. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable measures to ensure the security of your data we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

 

Data Subject Access Requests

We would gladly assist in any data subject access requests free of charge.

Data subject access requests must be made in writing and we advise emailing [email protected] to ensure action is promptly taken.

Please include the following:

We will respond within one month of receiving the information we require to carry out your request.

 

Changes to this Privacy and Cookies Policy

We are constantly looking for new ways to improve this Website. We may amend this Privacy and Cookies Policy from time to time. All such changes will take effect once they have been posted on the site and you will be deemed to have accepted any such changes by your use of the site from time to time. This Privacy and Cookies Policy was last updated on 20th May 2018.

 

Contact us

Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information we hold about you by emailing us at [email protected]. You can also send a letter by mail to: Oilixia Skincare Limited, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

We want to make sure that Your Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at [email protected], or Oilixia Skincare Limited, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

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